My name is Karla and I am part of the Customer Services team at Dr.PAWPAW, it is lovely to speak with you today!

I have received a couple of tubes for free from Dr pawPaw as i work for the NHS (only postage paid)

I absolutely love the original balm, I don’t think I will ever buy another lip balm, it gets rid of my dry lips whenever I have them and I love that it doesn’t leave any taste in your mouth as I can be funny about things like that. I also use it on my eyebrows and eyelashes at night. Honestly, I received the sleeping beauty gift Collection, and the scrub and nourish came without the scrub???? I’m genuinely confused as to where the product is or how you fill it, it’s like someone completely forgot to put it in the top, it’s empty and completely clean but the balms in the bottom bit so I’m not sure how this mistake was made Great range of products, the shampoo smells lovely, love the red balm for lips on a night out and the original to keep them soft in cold weather. Delivery is always prompt and customer service outstanding, very pleased and would highly recommend.

They have never apologised for their error. Dr Johnny? wrote only to tell us how his business is thriving.Fantastic products. Lovely lip balms, various shades. The balm with shea butter worked wonders on the splits between my lips, Corners of mouth)